To access voicemail, either log into your account, or dial 8600#

You will need an Internet connection via cable modem, DSL, or other high speed dedicated connection that can provide you with at least 128 Kbps upstream and downstream. If you are unaware of your Internet speed, check your Internet service agreement or contact your Internet Service Provider. VoIP service should work with any connectivity that meets the above requirements. Please Note: • Some DSL users may experience difficulties even with one VoIP device, as their upstream bandwidth is a fraction of the speed of their downstream bandwidth. • When using multiple VoIP devices simultaneously this will take up more bandwidth. • VoIP service is not supported using dial-up Internet access at this time. VoIP over dial-up may be available in the future. • VoIP service is dependent on a broadband Internet connection and household power. Please note that if you lose household power you will lose your VoIP service, unless properly backed up by another power source.

Yes, you should be able to work on your computer, surf the web, make and receive VoIP calls all at the same time. Please Note: • To do the above you will need a router. Some VoIP devices act as routers while some do not. Please consult the user guide for your device to see if your VoIP device has this functionality. • Call quality may be affected by large file transfers on your home network such as movies, downloading CD images, etc.

Yes, existing traditional phone(s) can be used with VoIP service but, will require a VoIP adapter. If you currently have multiple phones utilizing the same number you must either use a cordless phone system or consult a licensed electrician to distribute the VoIP signal throughout all the wall jacks in your house.

Yes, in most cases your phone number can be ported to your VoIP service (porting means to transfer your number from one Telephone Company to another). After you have used the service and are satisfied, please contact your VoIP service provider to have your number ported. Please Note: • It is very important that you test your VoIP service and are satisfied, prior to porting your phone number. • Do not cancel your current phone service prior to porting your number. This will result in loss your phone number, which will make it impossible to port your phone number.

Yes, you may order as many numbers as you like from our available area codes. You can order numbers by clicking on the link titled “my account” on your web interface page and follow the easy instructions. Please Note: • There may be an additional charge for each number you add to your account. Please check with your VoIP service provider. • If you would like to make outbound calls on additional lines at the same time you must order a second account. This may require you to order an additional VoIP device unless you have a device which can support multiple lines. Please contact your service provider to fi nd out what you need to do to set up a multiple VoIP account.

No, to make a call you must dial “1” plus the area code and then the number - all 11 digits are required. If you are calling other users on this VoIP service you only have to dial 10 digits.

In certain locations we are able to provide E911. This service will provide emergency personnel with your location information when they receive your phone call. In some locations we are not yet able to provide 911. Please consult your VoIP service provider to see if 911 is available in your area. If you are moving or you take your VoIP device away from the service address that you originally registered with your service provider, you MUST provide your VoIP service provider with your new service address location so we can update the Public Safety Answering Point, in order to correctly route 911 calls (provided 911 is available at your new location).

The VoIP phone service uses several OUTBOUND UDP connections utilizing Ports 5004-5065 If you have questions regarding the compatibility of your router with your new VoIP service you should contact the router manufacturer directly. Some of the most common manufacturers’ tech support numbers and web sites are listed below. Belkin Tech Support 800.223.5546 x 2263 www.belkin.com/support DLINK Tech Support 877.453.5465 support.dlink.com Linksys Tech Support 800.326.7114 www.linksys.com/support/default.asp Netgear Tech Support 888.638.4327 kbserver.netgear.com/main.asp If you do not see your router manufacturer’s information listed above, please refer to their website for further information.

Most likely the VoIP device you received is not registered with your Cable Company or DSL Provider.

If your VoIP device acts as a router you should call your Cable Provider and explain to them, “I have a new router that I want to connect to my cable modem. Can you please clear the cable modem so it can recognize the new MAC address of my router?”

Please ensure that your device is configured with your PPPOE settings if your provider requires this. Your PPPoe settings are the username/password combination assigned to you by your DSL provider. If you do not know this information please contact your DSL provider to get this information before calling into VoIP tech support for additional help. If you need assistance in putting these into your VoIP device, please contact tech support at 1-888-277-VOIP.

Begin by checking all network connections and make sure that you have internet connectivity. Turn off all the network devices by unplugging the power cord and then turn them on beginning with the modem fi rst, wait a minute, then router (if you have one), wait a minute, and then fi nally the ATA. If after rebooting you are still experiencing problems connecting to the VoIP network, please contact tech support at 1-888-277-VOIP.

Echo may stem from poor quality telephone cables. Check the telephone and phone cables and replace if found to be the problem. If this does not fix the problem please suggest to the person you’re calling to lower their phone volume.

Static only occurs on the analog side of the phone system (the telephone itself and the telephone cables). Once the signal is sent through the VoIP device it is digitized eliminating any possibility for static. It is also very likely the person you are calling is on an analog connection. Their connection could also be causing the static.

Dropped calls can be associated with loss of Internet connectivity. Specifically, high latency and packet loss can affect the quality of your call. High latency is the result of it taking too long for the data to be transmitted over your Internet connection, while packet loss occurs when SIP packets are dropped over your connection. While most computer programs can run simultaneously with your VoIP service without any degradation in quality, programs such as music sharing take up a lot of bandwidth and may result in poor audio quality. To rule out this problem, unplug everything but your ATA from your router and make some calls to assess the quality. If the quality is much better consider not using those programs while using the VoIP device.

The purpose of the router is so that you can share your internet connection with your PC. This way, you can browse the Internet while you are using our Jivetel phone service.

Yes, you can use our service anywhere in the world, as long as you have a high speed internet connection.

No, you do not need a static IP address to use this telephone service. The devices that we provide work in a dynamic address (DHCP) environment, which is standard with most routers.

Both DSL and cable modem services provide sufficient broadband Internet access bandwidth to support this service. We do recommend cable over DSL because it provides a slightly greater speed.

If your DSL provider forces you to keep a phone line with them, simply reduce the line to their least expensive and most basic line they offer. Even when you add the cost of Jivetel service to the cost of their basic line you will still get a lower total price with many more features, lower international rates, and a lower total phone bill.

Yes, you can fax over our network. You can order a second dedicated line as a fax line or you can use a splitter. You need to set your fax to 9600 baud or lower.

Our phone service will not interfere with your ability to go onto the Internet as long as you are using a router to share your high speed internet connection with your computer. The way our service works is that it routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can use your high-speed Internet connection for more than just web surfing. You can make and receive calls while you use your computer to access the Internet, as well as when your computer is off or not connected to the Internet. We use advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic.

You can have 2 phone lines per SPA-2100 device. If you need more than 2 lines, we can send you multiple devices. You will be charged per line, depending on the service that you pick.

Our broadband telephone service is not associated with your broadband Internet service provider. There should be no change to your Jivetel phone service if you change your broadband provider.

Yes, we offer support 24/7 365 days a year.

To contact Technical Support, please dial 611 from your sip line or call 845-364-7016

No. The Jivetel VoIP service, by default, blocks access to most pay-per-call services, such as 900, 976, 550, 540, etc.

No. Special dialing codes (such as “10-10”) are not needed to use this service.

Yes. An 800 and other “toll free” numbers can be dialed from the Jivetel VoIP service.

Yes. Phone numbers can be changed by contacting Customer Service at 1-800-270-3711 or emailing us at sales@jivetel.com. A non-recurring service charge may apply