Service Fees : Jivetel

Current Jivetel Service Fees

Activation Fee / Setup Fee

$30.00 per extension, line or channel

$30.00 per phone line

Shipping and Handling Fee

Up to $15.00 per device for standard shipping

$15.00 per device

Directory Assistance (411)

$1.50 per call

$1.00 per call

Porting Fee

N/A unless specified on quote or activation forms

$10.00 per number for any plan under $15.00 per month

Retroactive Porting Fee for accounts cancelled within six months

$60.00

Service Reactivation Fee (per line, channel or extension)

$60.00

Service Reactivation Fee (per number)

$15.00

Chargeback Recovery Fee

$30.00

Early Termination Fee (see below)

$175.00*

Equipment Non-Return Fee

$75.00

Bounced (returned) Check Fee

$25.00

Bounced (returned) ACH Fee

$25.00

Late Fees

Past due amounts bear interest at the lower of 1.5% per month or the maximum rate allowed by law.

Hourly Support / Consulting Rate

$185.00 per hour

$95.00 per hour

After Hours / Holiday Hourly Rate

1.5X Standard Rate

*How we calculate early termination fees:
The early termination fee is $175.00 per phone. Beginning with the 13th month of service (calculated individually per phone),the ETF is reduced by $10.00.
For example, if you cancel services after 1 year, your ETF would be $175
If you would cancel after 14 months your ETF would be $155 ($175 - $20)
If you would cancel after 18 months your ETF would be $115 ($175 - $60)

However, if we get back the phones in working condition with all the wires we will credit back $40-$75 per phone, based on the condition of the phone and if there are any missing accessories. Non working phones will not receive a credit. Phones in working condition, with all accessories, and minor signs of use will receive full $75 credit.
We deduct the following:
More then just regular signs of use $10-$15
Missing power cable $9
Missing CAT5 cable $2
Missing or broken handset $9