Current Jivetel Service Fees

Business Residential
Activation Fee / Setup Fee (No physical equipment or equipment purchased from Jivetel) $30.00 per extension, line or channel $30.00 per phone line
Activation Fee / Setup Fee (BYOD - Bring your own device) $40.00 per extension, line or channel $40.00 per phone line
Shipping and Handling Fee Up to $15.00 per device for standard shipping $15.00 per device
Directory Assistance (411) $1.50 per call $1.00 per call
Porting Fee N/A unless specified on quote or activation forms $10.00 per number for any plan under $15.00 per month
Retroactive Porting Fee for accounts canceled within six months $60.00 $60.00
Service Reactivation Fee (per line, channel or extension) $60.00 $60.00
Service Reactivation Fee (per number) $15.00 $15.00
Chargeback Recovery Fee $30.00 $30.00
Early Termination Fee (see below) $175.00*
Equipment Non-Return Fee $75.00 $75.00
Restocking Fee 25% if not returned within 10 days
Bounced (returned) Check Fee $25.00 $25.00
Bounced (returned) ACH Fee $25.00 $25.00
Late Fees Past due amounts bear interest at the lower of 1.5% per month or the maximum rate allowed by law.
Professional Voice Recording for IVR, Voicemail, etc (Voiceovers) Starts at $25.00 for every 100 words. Varies by voice talent and requested turnaround time. Contact support for a customized price quote.
Support - Hosted PBX Included (for system related support issues)
Support - On Premise PBX Systems (after initial “free support” period - as per agreement, typically 30-60 days) $185/hr** $185/hr**
Support - Service Only Accounts (Sip Trunking, Virtual PRI’s, etc.) $185/hr** $185/hr**
Annual support contracts are available. Please contact the Jivetel Sales team for more information.
Onsite Support $185/hr** plus travel and material $185/hr** plus travel and material
Consulting or Development Services $200/hr** $200/hr**
After Hours / Holiday Hourly Rate 1.5X Standard Rate 1.5X Standard Rate

*How we calculate early termination fees:
The early termination fee is $175.00 per phone. Beginning with the 13th month of service (calculated individually per phone),the ETF is reduced by $10.00.
For example, if you cancel services after 1 year, your ETF would be $175
If you would cancel after 14 months your ETF would be $155 ($175 - $20)
If you would cancel after 18 months your ETF would be $115 ($175 - $60)

However, if we get back the phones in working condition with all the wires we will credit back $40-$75 per phone, based on the condition of the phone and if there are any missing accessories. Non working phones will not receive a credit. Phones in working condition, with all accessories, and minor signs of use will receive full $75 credit.
We deduct the following:
More then just regular signs of use $10-$15
Missing power cable $9
Missing CAT5 cable $2
Missing or broken handset $9

**Billed in 15 minute increments.