Current Jivetel Service Fees

Business
Residential
Activation Fee / Setup Fee
$30.00 per extension, line or channel
$30.00 per phone line
Shipping and Handling Fee
Up to $15.00 per device for standard shipping
$15.00 per device
Directory Assistance (411)
$1.50 per call
$1.00 per call
Porting Fee
N/A unless specified on quote or activation forms
$10.00 per number for any plan under $15.00 per month
Retroactive Porting Fee for accounts cancelled within six months
$60.00
$60.00
Service Reactivation Fee (per line, channel or extension)
$60.00
$60.00
Service Reactivation Fee (per number)
$15.00
$15.00
Chargeback Recovery Fee
$30.00
$30.00
Early Termination Fee (see below)
$175.00*
Equipment Non-Return Fee
$75.00
$75.00
Bounced (returned) Check Fee
$25.00
$25.00
Bounced (returned) ACH Fee
$25.00
$25.00
Late Fees
Past due amounts bear interest at the lower of 1.5% per month or the maximum rate allowed by law.
Hourly Support / Consulting Rate
$180.00 per hour
$90.00
After Hours / Holiday Hourly Rate
1.5X Standard Rate
1.5X Standard Rate

*How we calculate early termination fees:
The early termination fee is $175.00 per phone. Beginning with the 13th month of service (calculated individually per phone),the ETF is reduced by $10.00.
For example, if you cancel services after 1 year, your ETF would be $175
If you would cancel after 14 months your ETF would be $155 ($175 - $20)
If you would cancel after 18 months your ETF would be $115 ($175 - $60)

However, if we get back the phones in working condition with all the wires we will credit back $40-$75 per phone, based on the condition of the phone and if there are any missing accessories. Non working phones will not receive a credit. Phones in working condition, with all accessories, and minor signs of use will receive full $75 credit.
We deduct the following:
More then just regular signs of use $10-$15
Missing power cable $9
Missing CAT5 cable $2
Missing or broken handset $9