Current Jivetel Service Fees
| Business | Residential | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Activation Fee / Setup Fee | $30.00 per extension, line or channel | $30.00 per phone line | |||||||||
| Shipping and Handling Fee | Up to $15.00 per device for standard shipping | $15.00 per device | |||||||||
| Directory Assistance (411) | $1.50 per call | $1.00 per call | |||||||||
| Porting Fee | N/A unless specified on quote or activation forms | $10.00 per number for any plan under $15.00 per month | |||||||||
| Retroactive Porting Fee for accounts cancelled within six months of first bill | $60.00 | $60.00 | |||||||||
| Service Reactivation Fee (per line, channel or extension) | $60.00 | $60.00 | |||||||||
| Service Reactivation Fee (per number) | $15.00 | $15.00 | |||||||||
| Chargeback Recovery Fee | $30.00 | $30.00 | |||||||||
| Early Termination Fee (see below) | $175.00* | N/A | |||||||||
| Equipment Non-Return Fee | $75.00 | $75.00 | |||||||||
| Bounced (returned) Check Fee | $25.00 | $25.00 | |||||||||
| Bounced (returned) ACH Fee | $25.00 | $25.00 | |||||||||
| Late Fees | Past due amounts bear interest at the lower of 1.5% per month or the maximum rate allowed by law. | ||||||||||
| Professional Voice Recording for IVR, Voicemail, etc (Voiceovers) | Starts at $25.00 for every 100 words. Varies by voice talent and requested turnaround time. Contact support for a customized price quote. | ||||||||||
| Support - Hosted PBX | Included (for system related support issues) | ||||||||||
| Support - On Premise PBX Systems (after initial “free support” period - as per agreement, typically 30-60 days) | $180.00/hr** | $180.00/hr** | |||||||||
| Support - Service Only Accounts (Sip Trunking, Virtual PRI’s, etc.) | $180.00/hr** | $180.00/hr** | |||||||||
| Annual support contracts are available. Please contact the Jivetel Sales team for more information. | |||||||||||
| Onsite Support | $180/hr** plus travel and material | $180/hr** plus travel and material | |||||||||
| Consulting Services | $180/hr** | $180/hr** | |||||||||
| After Hours / Holiday Hourly Rate | 1.5X Standard Rate | 1.5X Standard Rate | |||||||||
*How we calculate early termination fees:
The early termination fee is $175.00 per phone. Beginning with the 13th month of service (calculated individually per phone),the ETF is reduced by $10.00. For example:
- If you cancel services after 1 year, your ETF would be $175
- If you would cancel after 14 months your ETF would be $155 ($175 - $20)
- If you would cancel after 18 months your ETF would be $115 ($175 - $60)
However, if we get back the phones in good working condition with all the wires and cables originally provided to you we will credit back $40-$75 per phone, based on the condition of the phone and any missing accessories.
Non-working phones will not receive a credit. Phones in working condition, with all accessories, and minor signs of use will receive full $75 credit. We deduct the following:
- More then just regular signs of use $10-$15
- Missing power cable $9
- Missing CAT5 cable $2
- Missing or broken handset $9
**Billed at the rate of $180/hr in 15 min increments.
