JiveConnect
Increase Efficiency Exponentially!
Integrating your VoIP phone service with your CRM (Customer Relationship Management) system can provide several benefits for your business.
Some Benefits
Improved Customer
Service
By integrating your VoIP phone service with your CRM, your customer service agents will be able to access important customer information and history while on a call, allowing them to provide more personalized and efficient service.
Streamlined
Communication
With a VoIP-CRM integration, all of your communication channels (phone, email, chat, etc.) can be accessed and managed from a single platform, making it easier for your team to stay connected and collaborate.
Enhanced Sales and
Marketing
By integrating your CRM with your VoIP phone service, you can track and analyze customer interactions and use that information to improve your sales and marketing strategies.
Increased
Productivity
An integrated VoIP-CRM system can save your team time and effort by automating tasks and reducing the need for manual data entry. This can free up your team to focus on more important tasks, such as building relationships with customers and closing deals.
Overall, integrating your VoIP phone service with your CRM can help your business improve customer service, streamline communication, enhance sales and marketing efforts, and increase productivity.
Integrations
Salesforce
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
Founded by former Oracle executive Marc Benioff, Salesforce quickly grew into one of the largest companies in the world, making its IPO in 2004. Salesforce’s continued growth makes it the first cloud computing company to reach US$1 billion in annual revenue by fiscal year 2009, and the world’s largest enterprise software firm by 2022.
HubSpot
Enhance your customer interactions and productivity with the integration of HubSpot and JiveConnect. This powerful combination simplifies contact management, delivers real-time caller information through Auto Screen Pop, and allows one-click dialing via JiveConnect. It automatically logs all call activities and enables note integration for a comprehensive customer interaction view. Manual Screen Pop offers controlled customer detail viewing, and Pop Contact in Edit Mode ensures immediate contact information updates. This integration is a one-stop solution for efficient communication and customer engagement.
Zendesk
Supercharge your customer service with the JiveConnect integration for Zendesk. This powerful tool combines your phone system and customer support software, featuring quick address book search, caller details preview, manual and automatic call activity logging, effortless contact addition, one-click dialing, and both manual and automatic screen pops. This seamless integration simplifies your workflow, enhances efficiency, and helps you deliver personalized customer service. Experience the future of customer support with JiveConnect and Zendesk.
Freshworks FreshDesk
The Freshdesk and JiveConnect integration enhances customer service by consolidating customer data into one accessible location. Key features include Address Book Search for immediate client data access, Auto Screen Pop and Caller Details Preview for real-time customer data on incoming calls, Click-to-dial for initiating calls directly from Freshdesk, and Manual Screen Pop for viewing client data as per convenience. Overall, this integration improves workflow, increases productivity, and promotes superior customer service.
Zoho CRM
JiveConnect integration for Zoho CRM is a dynamic tool that merges your phone system and CRM software. With features like address book search, caller details preview, manual and automatic call activity logging, easy contact addition, one-click dialing, manual and automatic screen pops, contact edit mode, and integration with notes, this integration supercharges your efficiency, simplifies your workflow, and enhances your customer interactions. Experience the evolution of business communication with JiveConnect and Zoho CRM.
Microsoft Dynamics 365
The integration of Microsoft Dynamics 365 CRM and JiveConnect merges a top-notch customer management system with strong communication tools. This partnership makes adding and finding contacts a breeze, automatically logs your calls, and allows quick updates to customer information. With this combo, you can have all customer details pop up when they call, making your conversations more personal and effective. Plus, it offers simple, one-click dialing, easy note-taking, and options for when and how you see customer data, all aimed at boosting your team’s productivity and improving customer service.
Bullhorn
Elevate your customer service and operational efficiency with the seamless integration of Bullhorn CRM and JiveConnect. Features like 'Click to Dial' enable direct dialing from the Bullhorn CRM, while automatic call activity logging ensures all interactions are recorded for future reference. Users gain immediate access to caller details and contact records with 'Caller Details Preview' and 'Screen Pop', enabling more informed conversations. Additionally, 'Add Contact' allows easy CRM updating directly from the JiveConnect App. In essence, JiveConnect's integration with Bullhorn offers a seamless, efficient, and more effective communication process.
ConnectWise Manage
Boost your business productivity by integrating JiveConnect with ConnectWise Manage. This powerful combo centralizes your data, streamlines workflows, and enhances customer interactions. With features like click-to-dial, automatic call activity logging, and efficient contact management, you can deliver a more personalized and efficient customer service experience. Get the best of UCaaS and CRM with this must-have integration for businesses aiming for seamless, top-notch service.
SugarCRM
Imagine your phone system and customer records working together like a dream team. That's what you get with the SugarCRM and JiveConnect integration. It’s like having a smart assistant that shows you who’s calling, brings up their history with your company, and lets you add notes about the call—all in one place. You can easily start calls with a click, and you won’t lose any important information even if the internet goes down. This tool helps your team work more smoothly, serve customers better, and saves them time in the process.
Pipedrive
Imagine combining Pipedrive, your sales tool, with JiveConnect, a superb calling feature. This pair boosts sales productivity by effortlessly merging contact management with phone calls. It shows you a customer’s details when they call, logs your call activities automatically, and lets you add new contacts easily. The "Click to Dial" feature lets you call with a simple click. You can also update a contact’s details during a call, keeping information accurate and up-to-date, which is key to a smooth and customer-friendly communication process.
